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| > Managed Care > Let us help |
Let us help
Some companies have their own data resources but realize when they want to get out of the data center business.. Some anecdotal conditions:
Our bandwidth went down and upstream telco is saying it's not their problem! What does "looped up" mean anyway?
A lot can happen between the telco side and your servers, a world of jargon that, because it only happens infrequently puts you in extremes when it does happen.
Our server went down and it took Dell 2 days to find a replacement. Our managed servers have backup components on site, what could be hours and days of grief becomes minutes and hours to repair in house.
Our database became corrupted and it took 30 hours to find someone who knew how to recover the backup which was done in some obscure fashion that even though it was explained we're not sure we could replicate if it happenned again.
Our backups didn't run and we have no clue if they are running regularly. We regularly check and work on our backups to insure they process themselves and use simple transport and compression methods to make it all work.
Service monitoring (if it's working at all) seems to have false positives and sometimes fails when there's an actual problem. Monitoring is a careful business to maintain operational and false error-free
The commercial grid quit and our backup system did not initiate. Building services said it's OK because grid came back and they had it up by Monday morning but what will happen next time this happens on a Sunday is something we didn't get an answer to.
Our generator needs servicing, an oil change and any amount of electrical interface work coming out of the back of the building needs to be done up here at our facility, we cannot do any of it, we do not own the building and getting even the most reasonable of requests serviced takes an act of congress. Most commercial buildings are abhorrent when it comes to electrical upgrade but many computers requires much electrical circuitry to maintain the integrity of the internal building grid, UPS and backup power provisioning
Our server room air conditioning needs service and isn't working.. Our electric bill is going through the roof.. Our upstream is complaining about our service bandwidth hitting the wall, we don't know what this means much less how to fix it. Nasty network and air handling equipment equates to the same thing, clogged plumbing problems that can be difficult to spot.
People say our application runs slowly, we suspect that employee use of our bandwidth resource and our application servers vie for the same resources. How do we fix this? Our upstream said it's time to buy another T1! Good Grief, the last time took 4 months and was a nightmare and we can't spend the money.
Our ideas of layered network security is so byzantine that it slows down delivery of our application and makes every last thing doubly difficult but we don't know what to do about it with so much concern about penetration by hackers. We're out of our depth.
Our IT department doesn't really comprehend the world of DNS, reverse DNS, Hostnames and the system "glue" that pulls it all together and it's slows us down, I'm sure there is some way we could be doing this better..
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